GoEngineering’s Acquisition of Rapid PSI FAQ
I’m a Rapid PSI customer, what does this mean for me?
It is our goal at GoEngineer to improve your customer experience. You can expect to work with the same amazing Rapid PSI team you know and trust, now with even more resources and support.
GoEngineer offers a toll-free technical support hotline for additive manufacturing available from 7:00 a.m. – 7:00 p.m. Central Time 1-855-470-0647.
In addition, GoEngineer operates multiple training/support centers for use by your remote employees, contractors, partners, or other divisions of your company.
Orders for materials, consumables, and other Stratasys or UltiMaker/MakerBot-related products will now be processed directly with the GoEngineer customer service team.
Their contact information can be found below:
Orders
Materials and Consumables
Online Store:
Purchase Orders:
Phone Orders:
1-877-395-2100
Technical Support
GoEngineer AM Technical Support Team
Phone: 855-470-0647
Email: AMsupport@goengineer.com
3D Printing Services:
3dservices@goengineer.com
3D Printing Supplies:
supplies@goengineer.com
Where is GoEngineer Headquartered?
739 Ft Union Blvd, Midvale, UT 84047
Ph. 801-359-6100 / Fax (801) 359-6169
GoEngineer is headquartered in the Salt Lake City, Utah metropolitan area, where it maintains a full-service office and call center providing expanded hours of toll-free, centralized technical support and customer service to all customers. Additionally, GoEngineer maintains full-service branch offices and certified training centers throughout the continental United States. GoEngineer has a PLM group headquartered in Denver, Colorado, and serves customers throughout North America.
Who do I contact for technical support?
GoEngineer also offers a dedicated toll-free technical support hotline for additive manufacturing available from 7:00 a.m. – 7:00 p.m. Central Standard Time 1-855-470-0647 or email amsupport@goengineer.com.
How many employees did GoEngineer have prior to the acquisition?
Approximately 630 employees, including over 200 certified technical, product, and industry experts.
What does this mean for my current order?
You will not experience any delays with regards to this news. Please consult with your normal team member.
What should I do if I need to place a new order?
If you're a current Rapid PSI customer, consult your normal team member.
What about accounting and contact records?
GoEngineer will begin working with you to update all records to reflect the new name and tax information.
Will I still be served by the same location and team?
Yes, you will continue to be served by Rapid PSI location and team members as well as opening up access to additional GoEngineer products, services, and resources.
How will this acquisition benefit the industry?
GoEngineer has a solid history of listening to its customers, delivering affordable and effective solutions to them, and contributing to their continued success.
We have a successful track record of integrating and onboarding new businesses to further improve our CAD design and manufacturing products, solutions, and services. We seek out companies that align with our customer-centric and innovative culture and strive to integrate the elements that will best benefit our customers.
We look forward to getting to know you and working with you!
